CUSTOMER SERVICE

 

 

  • May I do shopping without being a member?

    You can complete your shopping on Godivatr.com without being a member. 

    After signing up to Godivatr.com you can both catch the advantages of Godiva Club and you will be informed of various advertisements and special offers. You can quickly sign up for our website in a few steps by using our register form.  

    In order to sign up for our website quickly, you can use your Godiva Club membership or your Facebook account.

    Click to sign up for our website.

  • How can I find the product I m looking for?

    You can search by typing the information of the product you want to view or buy into the search box on top of our website. For example; “Chocolate”, “Gift”, “Snacks”, “Royal Box”. 

    Besides, you can find the product you want to buy by browsing through our categories. 

    By clicking on page of the product you want to buy and choosing chocolate type, number/kg, and adding the product to the shopping bag, you can continue shopping.

  • How can I order?

    In order to place an order on Godivaarabia.com you shall sign up or do Guest Shopping without signing up.

  • What shall I pay attention to while making an order?

    In shipping your order, the information you have filled in membership form while signing up shall be used. In any problem that may appear during shipping your order, our customer representative shall contact to you using your membership information. For this reason, your membership information shall be complete and updated. 

    Your order shall be delivered to the address you will notify to us. You shall check your address information to be complete and updated in order not to lead any problem. It shall be paid attention that as there is no shipping service on Sundays, your orders to be made on Saturdays shall be sent shipping on Monday. 

     

  • I want to cancel or change my order. How can I do that?

    Because cancellation, return, change are within the scope of breakable products, we are not able provide this service. However, in order to have information about your questions or the subject, you can call  +97144432235.

  • How can I pay my order?

    You can pay your orders on Godivamena.com by using credit card or Paypal. 

  • Which cargo company will ship my order?

    Shipping your order on Godivaarabia.com shall be delivered by Godiva Arabia logistic specialists. 

  • My order has not been shipped yet. I want to change the product, how can I do that?

    To change the product which has not been shipped yet, you can send us an e-mail by using our website contact form, to reach Godivaarabia.com Customer Services. 

  • How can I use my right of withdrawal?

    Because cancellation, return, change are within the scope of fragile products, we are not able provide this service