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CUSTOMER SERVICE

  • How can I find the product I m looking for?

    You can search by typing the information of the product you want to view or buy into the search box on top of our website. For example; “Chocolate”, “Gift”, “Snacks”, “Royal Box”. 

    Besides, you can find the product you want to buy by touring around our categories. 

    By clicking on page of the product you want to buy and choosing chocolate type, number/kg, and adding the product to the shopping bag, you can continue shopping.

  • How can I order?

    In order to make an order on Godiva.com you shall sign up or do Guest Shopping without signing up.

  • What shall I pay attention to while making an order?

    Because cancellation, return, change are within the scope of fragile products, we are not able provide this service. However, in order to have information about your questions or the subject, you can send us an e-mail from our contact form.

  • I want to cancel or change my order. How can I do that?

    Because cancellation, return, change are within the scope of breakable products, we are not able provide this service. However, in order to have information about your questions or the subject, you can send us an e-mail by using our contact form.

  • How can I pay my order?

    You can pay your orders on Godivaarabia.com by using your credit card.

  • Which cargo company will ship my order?

    Shipping your order on Godivaarabia.com shall be delivered by Godiva Arabia logistic specialists. 

  • My order has not been shipped yet. I want to change the product, how can I do that?

    To change the product which has not been shipped yet, you can send us an e-mail by using our website contact form, to reach Godivaarabia.com Customer Services.